Customer satisfaction is important to luxurysouq. We ensure every customer shopping experience will be exceptional. If any customer needs to return an item, review the luxurysouq return policy before returning.
Return Eligibility
All returns must be made within 7 days of receiving the invoice of billing.
Item should be in its original condition, including all protective plastics/tape and hang tags intact.
All accessories, boxes, and papers that came with the item are returned along with it.
Returns for all normal orders subject to the approval of Luxury Souq’s management.
For Special Orders
The Watches with the following criteria are considered as special orders at Luxury Souq:
Any high-value watches priced above $300,000.
Watches specifically ordered at the customer’s request.
Timepieces not originally belonging to the store and consigned by others.
Special orders, as defined above, are non-refundable, non-returnable, and cannot be exchanged. Any advance payments or deposits made for special orders are also non-refundable. All special orders are subject to approval by Luxury Souq management.
For Local Orders
Customers within the local area will get the free return process.
Luxurysouq will take care of the return delivery charges, which will not be deducted from your refund.
Luxurysouq team carefully inspects the returned item to ensure it meets our quality standards before processing the refund.
For International Orders
Customers outside the local area are responsible for return shipping, insurance, duties, and taxes.
The item must be returned in its original condition, and any damage or loss during return shipping is the customer’s responsibility.
It is advised to use a reputable shipping service with tracking and insurance.
Once the returned item is received and inspected by our team, the refund process will be initiated.
For Consignment Orders
Return process for consignment items is subject to the approval of the product source’s management.
Guidelines and conditions for returning consignment items are established by the source.
For detailed information on the return policy for consignment items, please reach out to our customer service team.
Refund Process
Once a return is approved and the item is received and inspected, we will initiate the refund process.
The refund will be issued in the same form as the original payment method.
Any transaction charges that were applied during the purchase will be deducted from the refund amount.
Refunds for items will be conditional to on the market value of the watch at the time of the refund.
For more detailed information, specific inquiries, or assistance with returns, contact our dedicated customer service team.
