Luxury Souq provides high-quality watches and jewelry to every customer. Read the warranty and repair policy to understand the coverage and procedures in case of any issues.
Watch Warranty
We are not the official dealer of the luxury watches that we sell. Every watch comes with an authorized company warranty. Warranty begins when you buy the item, but the warranty length depends on the official company.
Repair Policy
If any issues arise with your watch, it must be returned to us. We have a dedicated service center with a team of highly qualified and professional watchmakers to assess and repair the watch accordingly. The repair time will depend on the nature and extent of the damage.
Jewelry Warranty and Repair Policy:
If a piece of jewelry breaks, return it, and we will fix it. Our qualified jewelers will diligently work on repairing the piece and strive to return it to you within 14 days. The amount of time it will take to fix your item may vary depending on its issue.
Coverage under Warranty:
The warranty strictly covers manufacturing defects only. It does not cover damage like finish, crystal, or straps (fabric, rubber, or leather) due to wear and tear, damage resulting from wearing the watch under conditions exceeding the manufacturer’s water resistance limitations, or damage due to physical and accidental abuse.
Luxury Souq can handle warranty repairs for your item. If it is open or fix by others, the warranty will be cancelled. During the warranty period, Luxury Souq will take care of all the costs for parts and labor, depending on our assessment.
Return Shipping Expenses:
We cover shipping expenses for returning repaired watches for the local customers.
Shipping expenses are the responsibility of the customer for international shipping.
Luxurysouq dedicated team is available to address any inquiries or concerns.
